Operations

Shareable reference

Write kill-and-scale rules for work already in the line

A weekly keep-or-retire board with a named owner who can stop funding, before the next wave of volume.

A practical example

What this looks like in the business

A COO inherits 18 ops pilots. Only four have a named business owner, a unit-cost model, and a stop trigger. Over three to four weeks the desk sits ops, finance, risk, and process owners: override rate, exception volume, unit economics, and a written scale-or-retire call for each live workflow. Activity is not value. Most firms never write who can pull the plug.

What you leave with. Scale criteria and stop criteria with a named owner, before the next wave of volume.

Not this. A two-day pilot scorecard slide or a vendor demo day with no stop rights. Calendar for this class of work is measured in weeks, not hours.

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