Operator

James Okonkwo

Rollout and change gates · Lagos · 16 years

He gates the calendar against the people who must run it.

FocusWhether the organization can absorb the system on the stated schedule.

• Shadow-period design
• Fallback desk staffing
• Training-debt assessment
• Multi-country go-live gates
• Ops calendar realism

Closed work2025: Held a three-country launchShadow staffing was short in two markets. Controlled plan replaced a single go-live date.

James plans and stress-tests AI rollouts across multi-country operations. Training debt, shadow periods, fallback desks, and local ownership. He will slow a launch when the ops map cannot staff the exception path the model needs. PE portfolio companies bring him in when the tech plan ignores the floor.