Operator

Claire Whitford

Vendor and SLA readiness · Boston · 17 years

She maps what the MSA promises to what production can prove.

FocusWhether the contract and the demo describe the same system.

• MSA vs demo reconciliation
• SLA proof under buyer traffic
• Acceptance criteria design
• Vendor support-path stress
• Post-close integration gates

Closed work2025: Rewrote acceptance before signatureMapped three SLA clauses to untested failure modes. The buyer added holdout gates and kept the price.

Claire spent years in enterprise procurement and post-close integration for AI-heavy vendors. She reads the MSA, the runbook, and the support path as one system. Deal teams bring her in when the slide says ready and the service levels have never been tested under the buyer's traffic.